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Unity 5 AA

Cisco CallManager, Cisco CallManager Express and IP Video

Unity 5 AA

Postby Guest » Sat Jan 08, 2011 1:26 pm

Hello,

 

I am trying to configure an incoming number to be transferred to an auto attandant, AA itself will hv to play different message depending on Time of the Day. One of the options in the AA is to transfer the call back to receptionist and company directory. Needed some input on this.

Thank you..

Guest
 

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Re:Unity 5 AA

Postby Guest » Sat Jan 08, 2011 2:21 pm

Use Unity Schedules and the Open/Closed greetings to do this.  Route the call to the AA as you normally would.  Create a custom Schedule in Unity and apply it to the Call Handler.  When you record a "Standard Greeting" in Unity, this is what will be played during hours marked as "Open" in the schedule applied to the Handler.  Enable and record a closed greeting and this is what will be heard when during "Closed Hours".  You can adjust options and/or send to another Call Handler with the same schedule applied as needed.

 

Hailey

 

Please rate helpful posts!

Guest
 

Re:Unity 5 AA

Postby Guest » Sat Jan 08, 2011 3:32 pm

thanks for your reply.

I assume , to transfer to a comapny directory, need to create a directory handler?

Guest
 

Re:Unity 5 AA

Postby Guest » Sat Jan 08, 2011 4:38 pm

Yes, you would need to create a Directory Handler.

Guest
 

Re:Unity 5 AA

Postby Guest » Sat Jan 08, 2011 4:42 pm

There should be a directory handler created upon install that you could use if you only need a standard directory interface so you may not even need to create a new directory handler.

Guest
 



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