• Advertisement

CUE License state is inactive

Cisco CallManager, Cisco CallManager Express and IP Video

CUE License state is inactive

Postby Guest » Wed Apr 29, 2009 3:03 am

I recently installed a CUE 3.X and upgraded it to 8.0.1.

 

After getting the license file from Cisco, for 50 vm boxes and 8 vm ports, I installed the file using the license install ftp://.... command. The installation was successful. Upon installation, I did a license activate of 50 voicemail boxes and 8 voicemail ports. And then I reloaded the CUE module.

 

After rebooting, when I do a show license all, I see the evaluation licenses are active and the permanent licenses are inactive. Has anyone seen this before? What is a fix for this? I tried running the license activate ..  command again for both vm boxes and ports and reloaded, yet the same thing.

 

How can I make my permanent licenses active? Shouldn the evaluation licenses get deleted on installing the permanent licenses?

 

CUE# sh license status application

voicemail enabled: 8 ports, 8 sessions, 50 mailboxes

ivr disabled, no activated ivr session license available

 

--------

 

CUE# sh licen det

Index:  1       Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Evaluation

        License State: Active, Not in Use, EULA not accepted

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 60 / 0

        License Priority: None

        Store Index: 2

        Store Name: Evaluation License Storage

Index:  2       Feature: VMIVR-PORT                        Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  4 weeks  2 days

            Expiry date: Sun Apr 17 19:33:58 2011

        License Count: 60 /8

        License Priority: High

        Store Index: 1

        Store Name: Evaluation License Storage

Index:  3       Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Inactive

        License Count: 8 / 0

        License Priority: Medium

        Store Index: 1

        Store Name: Primary License Storage

Index:  4       Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  4 weeks  2 days

            Expiry date: Sun Apr 17 19:21:26 2011

        License Count: 600 /50

        License Priority: High

        Store Index: 0

        Store Name: Evaluation License Storage

Index:  5       Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Inactive

        License Count: 55 / 0

        License Priority: Medium

        Store Index: 0

        Store Name: Primary License Storage

[/quote:ctk4q8nb]

Guest
 

Advertisement

Re:CUE License state is inactive

Postby Guest » Wed Apr 29, 2009 3:38 am

Hi Dev,

 

I think the problem here is that the "Evaluation" licenses have a higher

priority than the "Permanent" licenses

 

For activating the permanent license:

 

In some cases even though the permanent license has been installed, the show license in use would show up the evaluation license.

 

CUE8-0-1# show license in-use

StoreIndex:  4  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

        License Count: 8 /8

        License Priority: Medium

StoreIndex:  5  Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

        License Count: 2 /2

        License Priority: Medium

StoreIndex:  7  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

        License Count: 105 /5

        License Priority: Medium

 

 

Please run the following command and reboot the CUE:

 

CUE8-0-1# license modify priority VMIVR-IVR-SESS low

Similarly for all the other features

After the CUE is rebooted the CUE would boot up with the permanent licenses.

 

From Amit @ Cisco

 

https://supportforums.cisco.com/docs/DOC-12008

 

 

Cheers!

Rob

Guest
 

Re:CUE License state is inactive

Postby Guest » Wed Apr 29, 2009 5:11 am

Thanks Rob, but its still the same.

Do I believe that the license file is corrupt? Why wouldn the permanent license overwrite the evaluation license?

Guest
 

Re:CUE License state is inactive

Postby Guest » Wed Apr 29, 2009 5:26 am

Hi Dev,

 

Im pretty sure this is your issue here

 

Have a look at the actual command description, it looks like the method I gave

you previously was flawed. You need to list the name of the license feature (high)

that you want to change to "low"

 

So for your example;

 

license modify priority VMIVR-PORT high or

license modify priority VMIVR-VM-MBX  high

 

this should list the VMIVR-PORT or VMIVR-VM-MBX "evaluation" license so that you can change it to low

once you re-boot the higher rated permanent licenses should show active/in use

 

license modify priority

#

To modify the license priority information, use the license modify priority command in Cisco Unity Express EXEC mode.

#

license modify priority feature name {high | low}

#

Syntax Description

#

high

#

Sets the license priority level to high.

#

low

#

Sets the license priority level to low.


#

Command Default

#

None.

#

Command Modes

#

Cisco Unity Express EXEC

#

Command History

#
Cisco Unity Express Version
#
Modification
#

7.1

#

This command was introduced.


#

Usage Guidelines

#

This commands enables you to modify the license priority level. This command lists all the expiring licenses that are available for the specified feature and you can change the priority level to be the highest for the selected license.

#

Examples

#

The following example shows how to change the license priority level:

#

se-10-0-0-0# license modify priority TCV-USER  high

#

Feature: TCV-USER

#

Index:  1       License type    : Evaluation

#

Lock type       : Locked

#

License Count   : 2

#

License Priority: Low

#

Are you sure you want to modify priority? (yes/[no]): yes


#

Note The application will evaluate the changes in the next reboot.

 

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/Command/l_cmds.html#wp1031346

 

 

Cheers!

Rob

Guest
 

Re:CUE License state is inactive

Postby Guest » Wed Apr 29, 2009 6:05 am

Hello Rob!

 

That worked.

One minor thing to be remembered:

 

Since the names of evaluation and permanent licenses are same, and evaluation had a higher priority, it would make sense lowering its priority. I tried increasing the permanent license priority from medium to high and that gave me an error since the CUE got confused with another license for the same feature which was already on a high priority.

 

Thanks once again Rob.

 

Message was edited by: Devavrat Oka

Guest
 

Next


  • Advertisement


Similar topics

-Renewal-CSC SSM module license
Forum: Cisco Security
Author: Anonymous
Replies: 0

CUCM license issue
Forum: Cisco IP Communications
Author: Anonymous
Replies: 0

UC540 License upgrade
Forum: Anything Networking
Author: Anonymous
Replies: 0

CUC 7.0 license violation on subscriber
Forum: Cisco IP Communications
Author: Anonymous
Replies: 2

Work state
Forum: Anything Networking
Author: Anonymous
Replies: 0


Return to Cisco IP Communications

Who is online

Users browsing this forum: Bing [Bot], Google [Bot] and 4 guests

cron