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WVC210 with Motion Detection does not stay in the correct position

WVC210 with Motion Detection does not stay in the correct position

Postby Guest » Sun Sep 19, 2010 7:26 am

When I set the camera in a specific position setting it as Home and then I enable Motion Detection feature (setting area and sensibility using the home position); if i have set the "Disable Motion Detection while position is incorrect" with "Go to Motion Detection position if idle" option the camera will reset the tilt after the time set has expired.

Is it a known bug (I have not found anything about that here)?

Is there a way to set which is the motion detection position to be held?

Guest
 

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Re:WVC210 with Motion Detection does not stay in the correct position

Postby Guest » Sun Sep 19, 2010 8:08 am

Hi M.Bordoni,

 

I will pass this onto the wonderful folks at the Small Business Support Center to get their opinion.

 

Just out of interest, Im guessing you are utilities built within the camera to send a image somewhere ?

 

Are you  using the  free Surveillance monitoring application to store captured video on your NAS/PC or server ?

 

regards Dave

Guest
 

Re:WVC210 with Motion Detection does not stay in the correct position

Postby Guest » Sun Sep 19, 2010 8:42 am

Im uploading images to an internal FTP server on a server, then I can watch them using a website.

regards

Michele

Guest
 

Re:WVC210 with Motion Detection does not stay in the correct position

Postby Guest » Sun Sep 19, 2010 8:45 am

As far as I know, this is not a known issue.  If you could, call in to the SBSC at 866-606-1866 and let them troubleshoot with you on the issue.  Are you running the latest version of firmware the 1.2.0 version.  If not upgrade that and test your configuration out and see if that resolves the issue.  If that does not fix it.  Give the SBSC a call and let them troubleshoot it with you.

Guest
 

Re:WVC210 with Motion Detection does not stay in the correct position

Postby Guest » Sun Sep 19, 2010 9:27 am

As far as I know the latest version for WVC210 is 1.0.0 where can I find the 1.2.0 version?

I have some problem to have a chat with you since I am in Italy now.

I looked for a new version of the firmware on the support site and I have found the 1.0.0 version only.

 

Please let me know where can I find it.

 

Regards

Michele

Guest
 



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